Once a medicine has been prescribed, dispensed or dispatched, cancellation rights may be restricted except where the item is faulty, incorrect or the law requires another remedy.
Before clinical assessment
The current published policy states that cancellation before completing the medical consultation or assessment is eligible for a full refund.
After clinical review
If a clinician has reviewed the consultation but no prescription has been issued, the published policy says a clinical assessment fee may be retained and the remainder refunded.
After a prescription is issued
If dispensing has not started, cancellation may still be possible, but the published policy allows consultation and processing costs to be retained.
After dispensing or dispatch
The published policy states that medicines cannot normally be cancelled or refunded after dispensing or dispatch. Faulty, damaged, incorrect or confirmed lost items are handled separately.
Request a cancellation or refund
Email info@slimmingdirect.co.uk with your full name, order number and reason. Do not email clinical photographs or identity documents.